Trouble shooting?

All PDF files found form IPA Source have been created with the most recent version of Adobe Acrobat Professional and tested on multiple computers with various operating systems and configurations. Occasionally however, incompatibility issues between your browser, your email program, and your computer configuration may cause a PDF file not to open properly. If you believe you have the appropriate version of the Adobe Reader (5.0 or above) correctly installed on your computer and the file will still not open correctly, try these fixes:

The most common error occurs when a PDF file does not open while it is still attached to an email. To solve this problem, first save the PDF file to your hard drive and then open it directly from your computer by either double clicking the file or opening the Adobe Reader first and then opening the file directly from the program.

If a PDF files opens but does not read or print correctly, the best solution is to uninstall the Adobe Reader from your computer and download and install the newest version of the Adobe Reader (8.x for PC or 10.x for Mac) available directly from Adobe. It is important to uninstall your present version of the Adobe Reader even if you already have the v.5.0 Reader or better installed on your computer. It has been found that the reinstallation process will often resolve the conflict in your system.

If you are still need further assistance, please contact us and we will work with you to find a solution.