Download Problems and Solutions

IPA Source has proven to be very reliable in delivering PDF content. However, since every computer/browser setup is essentially unique, you may experience a problem along the way. Here are some problems and their solutions.

Did your sale go through?

After you click place this order, read the next screen to ensure your order was accepted. If your purchase did not go through, you will not be able to download your files. You can view all successful orders (including your subscription status) on the history page found under the My account link. All successful purchases are recorded here; if you don't see it here, your credit card purchase was unsuccessful and you need to reorder.

Locked out?

Rarely, a customer will be locked out of their account because the system is not recognize a valid e-mail address. This has been known to happen with first-time users who have misspelled their e-mail address when they originally created their account. Contact me and I'll help you work this out.

What if your password doesn't work and the reset doesn't work either? This can happen if there is a problem with the way your browser is handling cookies. Deleting your browser's stored cookies and try again if all else fails, contact us and we will reset your password.

Can't access your account from all computers.

A variation on the lockout is that you can access your account from one computer (say at school) but not from another computer (at home). This problem has to do with some internal settings on your computer that has locked you out - either browser, virus, or system settings or a combination of all three. Here are two solutions, 1. try deleting your browser's stored cookies; or, 2. try another browser - Firefox, Opera, or Netscape. If this doesn't work, contact me and we will work together to get you up and running.

Still not working? Please, contact us.

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Remember, passwords at IPA Source are case sensitive.