Shopping Policies

Privacy Policy

Any information you relay to us is strictly confidential and will be used only as you request. Your information will never be given or sold to a third party for any reason whatsoever.

What kind of information do we collect from you?

When you shop on our site, we collect two types of information: personal information about you used only to set up your account, and non-personally identifiable information used for statistical purposes in order to provide you with the greatest text selection and an easy, secure shopping experience.

Secure ordering

Our website uses SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet. These rules include encryption, which guards against eavesdropping; data integrity, which assures that your communications are not tampered with during transmission; and authentication, which verifies that the party actually receiving your communication is who it claims to be.

To check a site's security status, look at the site's URL in your browser window. An "s" added to the familiar "http" (to make "https") indicates that SSL is in effect. You will know that you are in an encrypted area when you see a closed lock when using Netscape Navigator, Internet Explorer, Opera, or Firefox. By clicking on the symbol, you can confirm the validity of the certificate. All information that you provide during the shopping process is encrypted for your protection.

Resends and Refunds
Non-Subscription Customers: Once you have paid for a file by clicking on the 'Place this order' button, you do not have a right to cancel your order. IPA Source customers accept this condition of supply. All customers have the option to resend any paid order by accessing their "Order History" from their personal account page. The resend option will remain active for 30 days after the original transaction and may only be sent to the email address to which it was originally sent. We will, at our discretion, offer a refund to customers who report irresolvable receipt or printing problems and have submitted a Request of Resolution through the Contact form within 48 hours of the original transaction. Upon receipt, IPA Source will work with the customer to resolve the issue. If the receipt/printing issue is not resolved to the satisfaction of the customer within 48 hours of the request, a refund will be issued.

Subscription Customers: The IPA Source subscription contract commences immediately with payment of the subscription fee. Once the 'Place this order' button has been pressed, you will no longer have a right to cancel the subscription contract as all files in the Catalog will be available for immediate download. By clicking on the 'Place this order' button, you agree to these conditions of supply.

Use of our site
Your unique email address and password combination is referred to here as your "User ID" and is personal to you and you may not allow any others to use your User ID under any circumstances. As a registered user of IPA Source, you are solely responsible for maintaining the confidentiality of your User ID and we are not liable for any harm caused or related to the theft or misappropriation of your User ID, disclosure of all or any portion of your User ID, or your authorization of anyone else to use your User ID. You agree to immediately notify us if you become aware of or believe there is or may have been any unauthorized use of (or activity using) your User ID or any other need to deactivate your User ID due to security concerns.  You shall be solely responsible for any and all financial obligations that arise and all charges, costs, expenses, damages, liabilities and losses we incur or may suffer as a result of your failure to do these things.