Download Problems and Solutions

IPA Source has proven to be very reliable in delivering PDF content. However, since every computer/browser setup is essentially unique, you may experience a problem along the way. Here are some problems and their solutions.


Did your purchase go through?

After you have placed your order, read the next screen to ensure your order was accepted. If your purchase did not go through, you will not be able to download your files. You can view all successful orders (including your subscription status) on the Orders page found in your Account link. All successful purchases are recorded here; if you don't see it here, your credit card purchase was unsuccessful and you need to reorder.


You can't access your account from all computers.

Occasionally, a user will be able to access IPA Source from one computer but not from another. This problem usually has to do with some internal settings (either browser, virus, or system settings) creating a conflict on the computer that has locked you out. Here are two solutions: 1. try deleting the browser's stored cookies; or, 2. try using another browser - Internet Explorer, Chrome, Firefox, Opera, or Safari.


Still have questions?

Please, contact us.

 

*****************

 

Remember, passwords at IPA Source are case sensitive.