Adobe Help

In order to view and print your PDF files, you need the version 6.0 or higher of a PDF reader such as the free Adobe Acrobat Reader DC. If you can read this document, one is already installed on your computer; otherwise, you can download the Windows or Macintosh version directly from Adobe. The download and installation process will only take a few minutes!


All PDF files found on IPA Source have been created with Adobe Acrobat Professional and tested on multiple computers with various operating systems and configurations. Occasionally, incompatibility issues between your browser and your computer configuration may cause a PDF file not to open properly. If you believe you have the appropriate version of the Adobe Reader (6.0 or above) correctly installed on your computer and the file will still not open correctly, try these fixes:

The most common error occurs when a PDF file does not open while it is still attached to an email. To solve this problem, first save the PDF file to your hard drive and then open it directly from your computer by either double-clicking the file or opening the Adobe Reader first and then opening the file directly from the program.

If a PDF file opens but does not read or print correctly, the best solution is to uninstall the Adobe Reader from your computer and download and install the newest version of the Adobe Reader DC available directly from Adobe. It is important to uninstall your present version of the Adobe Reader even if you already have the v.6.0 Reader or better installed on your computer. It has been found that the re-installation process will often resolve the conflict in your system.

If you still need further assistance, please contact us and we will work with you to find a solution.

Thank you!